Testimonials for Connecticut Basement Systems

Mike was outstanding! He explained everything to us and was very professional!

Mr. Janesky I am writing this letter to inform you how impressed I was with hiring your company to perform basement waterproofing in my home. After recently securing a home equity loan to complete major home improvements, phase 1 of my project was to waterproof my basement which is prone to water leaks. As any homeowner would do I began obtaining estimates for the waterproofing. I made an appointment with your company for an estimate at which time I met with Joe Pascarella. Joe was very professional and knowledgeable with Basement Systems product line. He also did not try to sell me the Brooklyn Bridge. He knew exactly what my needs were for my water problem. His presentation was outstanding and very impressive and I had my proposal that same day. I felt very secure dealing with Joe. I want to let you know that I met with two other waterproofing competitors who did not meet the professionalism that Joe had set. One company was a one man operation of which he was an hour late for the scheduled meeting for the estimate. I requested a written proposal which did not arrive until about a two or three weeks later after the meeting. I received another estimate from another waterproofing business but the salesman did not appear to have a working knowledge of his companies product line. During the meeting the saleman was reading from what appeared to be a sales training outline guide. After hiring your company the work was completed by Garfield and his crew. They were excellent and very hard workers finishing in one day. They were right on time actually arriving a little early. They also did not seem to mind me being a nosy homeowner as periodically I would go downstairs to see how the waterproofing system is installed. Upon completion of the job I was impressed with the clean up as my basement is cleaner now than it was before they started the job. Respectfully, Dave W.

Ron is very nice, a hard worker, and always leaves things so clean! I'd love to see him again soon!

Scott was prompt, courteous, and fixed the problem right away -- CTBS' service is what makes the difference. 

Ailton Dos Santos was terrific! Professional, knowledgeable, efficient, and prompt!

we were very impressed with your products and so very happy with the work your company did in our home. Your crew was very polite and worked very hard, I don't even think they took a break!

Just wanted to let you know everything came out great. your guys were great, and they did an excellent job.  They actually finished the trench in less time then it took me to tape joints on our kitchen backsplash backerboard!  Thanks again! 

I'm very pleased with the service. Scott and Connecticut Basement Systems always do an amazing job for me. Thank you!

Will and Tonya have been fantastic!! Thank you for your assistance!

Dallas Thomas was very professional and took the time to explain things.

They were very polite, neat and organized. Professional presentation, answered all my questions and ones I didn't even think of.

He was very knowledgeable about the products and very helpful. I am very satisfied with the job done too.

Let me start off by saying your company and dedicated employees have changed our lives! Joe & I recently entered and won your basement waterproofing contest for "the wettest basement in CT"! During this process, whe had the pleasure of  meeting so many wonderful people. Jason Wood, your quality assurance manager, was in charge of selecting a winner for the contest. From the moment he met with my fiance to very our basement, right down to the day of installation, he was there to answer any questions without hesitation. He was extremely professional, personable, and knowledgeable. We enjoyed working with him and really appreciated his dedication throughout the process. He is an asset to your company. He also spoke very highly of you and that attested to the quality of your company. On the day of the installation we were thrilled that our basement was no longer going to leak, cause stress, or be an eye-sore anymore! The day of installation couldn't come soon enough for us. We were ecstatic when we saw the Basement Systems truck coming down the road to our house. It was like a huge weight was going to be lifted off of our shoulders in a matter of 6 hours. When the crew arrived everyone was polite, motivated and helpful. We had the pleasure of first meeting Marcio, a hard-working and devoted employee. He was informative and always respectful. He too answered our many questions without hesitation (even while he was working diligently). He took the time to explain everything and he made sure that we always knew what was happening. He was a caring individual who made our experience an easy one. He is a talented person with a passion for his job, and it showed. We were so delighted with his work that no matter how sweaty he was from working all day, we just had to give him a thank-you hug! He is the person who was responsible for the crew and he worked just as hard. We won't ever forget what he has done for us. Martin and Abel accompanied Marcio on the job. These men are extremely hard workers and were an integral part of the installation success. They worked tirelessly in very high temperatures and were always professional and respectful. They are the people who make this all possible. They put all they had into the installation and we were amazed at their skill. they lifted barrels of concrete, gravel and debris up through our hatchway all day, without stairs. for lack of a better term, they were simply incredible! I could continue to rave about everyone, but I think you understand where I am going. We are forever grateful to the crew and everyone else we worked with (Jason, Marcio, Martin, Abel, Brian-video production, and Amy-Marketing) and to you who made our dream of a dry basement a reality! Connecticut Basement Systems has given us the opportunity to once again make our home complete. We are tremendously thankful to you and all of the people we had the pleasure of meeting. Words cannot describe the joy your company has put back into our lives. It is a life-changing gift! There aren't enough words to express all of our gratitude and appreciation, but we hope this is a good example of it. We will recommend your company with the highest regard. With deepest appreciation, Kristy & Joe