Testimonials for Connecticut Basement Systems

Jamin and assistant did a great job!

Dennis is THE BEST. Professional, knowledgeable, helpful, [and] pleasant. He serviced us last year and we requested him for today. Excellent technician and great customer service.

Jamin is great to deal with. He's really skilled and explains things really well! 

Jamin was professional and personable. Loved him! 

Very informative, professional, and a very nice guy. Very happy with the service. 

From the first phone call to the completion of the products. The salesman, Tarn was responsive and very patient with me. The service was provided at my mother-in-law's house in Bethel and there were other parties and issues for him to deal with. He handled all providing great service. The crew was fast, clean, efficient and professional. Chris was very attentive to me and my questions. Thank you for an exceptional product and service. The basement waterproofing system installation resulted in our first offer on the property, sale is pending. Thank you!

I was very pleased with Phil's timeliness and care.   

Dear CT Basement Systems, We are so pleased with our system we had to let you know that we survived Tropical Storm Irene without one drop of water in our basement! We are so glad that we decided to go with the UltraSump including battery backup!  Our rain gauge showed that Tropical Storm Irene dumped over 8 inches of rain on us and our system just kept on pumping! We have had our basement system for three years now and it has served us well. We have peace of mind knowing that we have battery backup in the unfortunate event we lose our electricity. We recommend your system to everyone who tells us of their own wet basement horror story. Thank you Connecticut Basement Systems!

Jesse was efficient and courteous! Give him a raise!

Ryan was [an] unbelievable representative of your company. He called ahead to let me know when he would be there. He immediately got out of his truck with a big smile and a handshake and an introduction. The service he performed was immaculate very detailed well done and better explained by pictures. Ryan is a great employee.

Steve Cogswell did an excellent job! He was prompt, professional, polite and quite knowledgeable! He made suggestions as to what items might be replaced and I will consider doing that in the future. I am very pleased with Connecticut Basement Systems and employees like Steve are a main reason.

I have to tell you both, that if you can clone all your people to be like Danny Oestreich who came out yesterday, you would love it. He came out to clean up the rim joint insulation so things could get painted. He got there and saw what a poor job the other guys did (grant it, they were nice too) that he ripped everything out and redid it. He said he could not justify putting his name on something being cleaned that was poorly installed. He also took the time and showed me how the sump pump system worked, the alarm and everything. Told me about getting it serviced once a year and what is done during the service call and the cost. The rim area with all the electric going in and out he left open for now until all electrical is finished which is fine... we can do that later in a month (after garage electric is added in too). He also told me that the guys who put in the ejector pump did a great job, did not just cut a hole and drop it in, they really crafted it the right way. Also super nice! So thank you... let me keep Danny for everything basement! Carol

It was the day of closing on a little house in Fairfield, CT. That was the day it decided to rain truckloads of water which immediately found its way into the basement of this house - 4" worth. Well, the Buyers did their final walk through and came out very discouraged. I, as the listing agent was called and informed of the wet basement. I spoke with the Sellers' attorney and we decided to contact Connecticut Basement Systems and spoke with an operator who was very understanding and told me that the company had already scheduled 100 appointments that day. Becoming discouraged, I asked if there was someone I could speak to just to give me some guidance. She took my phone number and said she will have a tech call me back. Low and behold, he did call me. He understood the importance of losing a closing for the Sellers and Buyers. He scheduled an appointment to meet me at the property the very next day to ascertain what needed to be done to "fix" the problem. He did it right on the spot, called the office and scheduled the installation for the very next day. That is why I always call Connecticut Basement Systems first. They understand the frustration there is with a wet basement. Thanks for a great job completed in one day!

I want to sincerely compliment Steve's punctuality and his attention to detail!

We were so happy with George's level of care!