Testimonials for Connecticut Basement Systems

Scott was very thorough and was very professional and polite. He was also very patient and answered all of my questions.

Cisco and his team were amazing, they were quick, efficient, and polite. The job was finished in 1 afternoon and they left the job site clean. I also was impressed that they were respectful of my health issues and took steps to contain the dust. A big thank you on that one!

The appointment went well, but I was most impressed with Catrell. I wanted the manager to know he did a 10/10 amazing job. 

This young man is a keeper! He came in enthusiastically, neat, clean, and very pleasant. He correctly diagnosed a non-related issue as well!

Technician was excellent! 

Jared was awesome, thorough, knowledgeable, and went above and beyond. 

Ryan and his helper were great! Terrific! They provided wonderful service! 

To whom it may concern, I would highly recommend Basement Systems to trouble shoot any basement water issue. All phases of interaction with the company were prompt, and professional. Follow up inspection of work performed...exceptional! Especially impressed with the design and application aspects of the DryTrak System. Very neat, very clean. Very high marks for quality.

The inspector arrived exactly on schedule and was very professional. Ferdinand was very thorough in explaining the manner in which the problem could be fixed.

The basement came out beautiful! They really did a great job and were amazing!

Dan was patient and thorough, he didn't rush. Dan is a good guy and possibly the best contractor I've ever had. 

Steve Soldate was fantastic! He was very detail-oriented, showed care in making sure I understood the need and cause for repairs, and was considerate and careful. We want him sent to our house every year, please!!

Scott Perry did a fantastic job installing the pump in my home. From this point on I will work exclusively with Connecticut Basement Systems.

I wanted to bring to your attention the level of customer service I recently experienced from one of your associates, Gary Meglino. CT Basement was recommended by my broker to address some water that had made its way into the basement. As it happens, I was experiencing a roof leak that allowed water to enter the house in the area of the family room and this water made its way directly below the house and into the basement.   I am in the process of selling the home, and of course - on the day the prospective buyers viewed the house water was everywhere! I had your team come out to inspect and the recommendation was the installation of a sump pump in the area where water had once stood. These buyers proved to be very difficult and insisted to speak in person with the CT Basement representative who inspected the area to confirm no additional work was recommended or required.   Gary handled himself very professionally with an extremely difficult individual. I was concerned, as the buyers were trying to “bully” Gary into recommending work that was not necessary. Gary proved to be the expert I am sure CT Basement prides itself in having on the team. He stood his ground. We subsequently went back to the buyers and invited them to hire another basement company to both inspect the install of the sump pump and determine if any additional works were required.   I was not surprised when they declined to go down this path and instead entered into the contract to purchase.   I normally do not write letters like this, but I really appreciated the patience and professionalism that Gary showed throughout this difficult process. He made himself available and was instrumental in getting me across the finish line with respect to this final issue.   Thank you for your service and please let Gary know his work and dedication are much appreciated.      

Ron really helped me better understand my system. I'm beyond impressed and I'd love to work with Ron on any future jobs or services I need to have done.