Testimonials for Connecticut Basement Systems

Scott Perry did a fantastic job installing the pump in my home. From this point on I will work exclusively with Connecticut Basement Systems.

I wanted to bring to your attention the level of customer service I recently experienced from one of your associates, Gary Meglino. CT Basement was recommended by my broker to address some water that had made its way into the basement. As it happens, I was experiencing a roof leak that allowed water to enter the house in the area of the family room and this water made its way directly below the house and into the basement.   I am in the process of selling the home, and of course - on the day the prospective buyers viewed the house water was everywhere! I had your team come out to inspect and the recommendation was the installation of a sump pump in the area where water had once stood. These buyers proved to be very difficult and insisted to speak in person with the CT Basement representative who inspected the area to confirm no additional work was recommended or required.   Gary handled himself very professionally with an extremely difficult individual. I was concerned, as the buyers were trying to “bully” Gary into recommending work that was not necessary. Gary proved to be the expert I am sure CT Basement prides itself in having on the team. He stood his ground. We subsequently went back to the buyers and invited them to hire another basement company to both inspect the install of the sump pump and determine if any additional works were required.   I was not surprised when they declined to go down this path and instead entered into the contract to purchase.   I normally do not write letters like this, but I really appreciated the patience and professionalism that Gary showed throughout this difficult process. He made himself available and was instrumental in getting me across the finish line with respect to this final issue.   Thank you for your service and please let Gary know his work and dedication are much appreciated.      

Ron really helped me better understand my system. I'm beyond impressed and I'd love to work with Ron on any future jobs or services I need to have done. 

Sam did a really wonderful job for me. I'm very pleased with his service!

David did a fantastic job and is a great representation of the company!

Intelligent and creative. He was a tech who solved my issue. He represents the company so well!

George Darmand did our service call today. He was extremely pleasant and honest with the fact that our pumps were old. We didn't want to replace all of our system just yet, but he gave us the best option that we could do at the moment! Very nice man!

George Darmand and his colleague Mile were simply awesome!

Jamin and assistant did a great job!

Dennis is THE BEST. Professional, knowledgeable, helpful, [and] pleasant. He serviced us last year and we requested him for today. Excellent technician and great customer service.

Jamin is great to deal with. He's really skilled and explains things really well! 

Jamin was professional and personable. Loved him! 

From the first phone call to the completion of the products. The salesman, Tarn was responsive and very patient with me. The service was provided at my mother-in-law's house in Bethel and there were other parties and issues for him to deal with. He handled all providing great service. The crew was fast, clean, efficient and professional. Chris was very attentive to me and my questions. Thank you for an exceptional product and service. The basement waterproofing system installation resulted in our first offer on the property, sale is pending. Thank you!

I was very pleased with Phil's timeliness and care.   

Dear CT Basement Systems, We are so pleased with our system we had to let you know that we survived Tropical Storm Irene without one drop of water in our basement! We are so glad that we decided to go with the UltraSump including battery backup!  Our rain gauge showed that Tropical Storm Irene dumped over 8 inches of rain on us and our system just kept on pumping! We have had our basement system for three years now and it has served us well. We have peace of mind knowing that we have battery backup in the unfortunate event we lose our electricity. We recommend your system to everyone who tells us of their own wet basement horror story. Thank you Connecticut Basement Systems!