Testimonials for Connecticut Basement Systems

Loved Jesse! She wants him going forward and will recommend him going forward. 

Bruce did an outstanding job. He was very thorough, neat, explained everything, and answered all questions. 

I was very happy with John's professionalism, cleanliness, and strong work ethic.

Absolutely satisfied ! Each of them were friendly and professional throughout the whole process. They made us feel confident and secure about the job and always wore a smile.

Thomas & Eileen C. from Danbury, CT writes: Dear Jeff, Enclosed is our signed proposal and check of deposit for waterproofing our basement. The work is currently scheduled. We believe that basement water problems are a barrier to the sale of our home. Tanya advised us that we will have priority on your "move up list." We do appreciate your willingness to discuss the details of your methodology and the specifics of the solution you have designed for us with prospective buyers at our request.  Some potential buyers have gone as far as bringing in their own expert and then have acknowledged that our choice of your company is in fact the best way to go. We know it is the only way to go. No other solution or provider has included a warranty for the life of the house. Homes offered at any price, anywhere, that have never had problems cannot be guaranteed to be free of water problems forever. The person who does purchase our home will have this guarantee and the benefit of peace-of-mind that goes along with it. We're anxious to get on with this work. Yours truly, Thomas & Eileen C. Danbury, CT

Very happy with Bruce and we want him back next year!

I was very impressed by Prince's knowledge and ability!

I loved Geoffrey! He was great and I'm very happy.

Very impressed with Ailton's knowledge and customer service. Love the person and service that was provided.

I am very satisfied with the job. Everything was great especially the crew and their clean up. We chose you because of your professionalism, reputation, and knowledge that your company is reliable. I am very pleased with the fact that the entire job only took two days to complete, meeting all of my expectations.

Just wanted to extend this note of appreciation for the commendable efforts of your team in completing the waterproofing project in our basement. Your team was considerably organized, did the job professionally and cleaned up methodically upon completion of the basement project. We have had to deal with water issues over the last 2 years since we've moved to our new home and couldn't have been happier for contracting you at such impeccable time, what with the recent intermittent rains we've had. Of special mention is Michael Lane, whose noteworthy dedication to the project expedited our decision to hire your company. He made himself available during after-office hours for any questions we had. Additionally, he stopped by our home on two occasions during a Sunday based on our availability to address our concerns, which obviously was beyond the call of duty. Again, thank you and please note that we won't hesitate to put in a good word for you.

Kryzs is amazing and his team! They NEVER quit, they kept working AM-PM to get the job done! And very honest, knowledgeable and informative about the job! 

John Landry was fantastic!

They did a wonderful job, were professional, and were very clean, and would recommend them again. 

February 7, 2019 Mr. Larry Janesky, Owner Connecticut Basement Systems 33 Progress Avenue Seymour, CT 06483 Re: Connecticut Basement Systems (CBS) Hegermiller Installations – 4 Oakledge Circle and 18 Scribner Ave, Norwalk, CT 06854 Dear Mr. Janesky, I am writing to compliment you and your team. From my initial inquiry to CBS to the completion of the second installation today, your people were a complete pleasure with whom to work. Your salesperson, Vin Orsini overcame my significant objections to hiring CBS, starting with the adequacy of the design and ending with your price for the work (which was significantly higher than the competition). What convinced me to work with CBS was Vin’s thorough knowledge not only of your product, but of construction and of the specific challenges of the job. He far surpassed his peers from Vulcan and BudgetDry who gave cursory, inaccurate or incomplete answers to my questions. Over multiple conversations, Vin spent the time necessary to fully understand the project and to thoroughly explain the solution he recommended. He also was available to me through the prolonged scheduling process and through the job completion. He returned calls, text and emails promptly. Your production coordinator, Jennifer Raccio, was a joy. I had asked for an earlier job date than was called out in the contract. She called and offered me several dates and ultimately the job was completed before the specified contract date. She was unfailingly cheerful and accommodating. Finally, your construction crew – both times headed by Josh – was fantastic. (They did my daughter’s house at 18 Scribner first, after which I requested them for the job at my house. I am so glad that I did.) The crew called ahead to confirm their arrival time, arrived when scheduled, worked diligently while on the job, and did a splendid job overall at both locations. Their work was neat and professional. Their truck was well organized and clearly reflected their work ethic. They finished ahead of schedule and left both the basement and their path to the basement cleaner than they found it. Afterward, Josh fully briefed me on the operation of the system and recommended that I call CBS for annual maintenance. It is not often you encounter such courtesy and professionalism these days and my experience is that the corporate culture has a great deal to do with how your employees relate to the world. My congratulations to you for the business you have created and the people you have chosen for your team. At this point, my hope is that your system performs as well as your people. I hope to be able to write you again after a few heavy rains and report that all is well. Very truly yours, Don Hegermille