When Mr. and Mrs. R. from Sherman, CT called Connecticut Basement Systems to fix their flooding basement they were pleasantly surprised by the quality service they received, from beginning to end.
After the first call and sales visit to the system installation and clean-up, the R. family had a chance to experience the world class customer service of Connecticut Basement Systems. They were even more impressed with the results after the job was completed. When devastating hurricanes hit the area in 2012, they lost power for three days. Yet, their basement remained dry despite the torrential rainfalls, thanks to the powerful TripleSafe sump pump system!
"I have to say during that hurricane and the stress of worrying about our basement flooding again...it was wonderful because we went down there, we checked after 3 or 4 days and that pump just kept working." -- says Mrs. R.
The wake of a big storm naturally brings many concerns to any homeowner, but these Connecticut homeowners now have one last thing to worry about because their basement is fully protected, and the waterproofing system is backed by a Transferable Lifetime Warranty!
Mr and Mrs Raymond R. of Sherman, CT
Thursday, September 19th
This customer in Weston, CT had a SaniDry Sedona Dehumidifier installed about a year ago and their basement has been moisture-free since! With the recent wildfire smoke, they decided it was time to call Connecticut Basement Systems again to have our ASPEN Air Purifier installed to cleanse the polluted air! Thanks to Sales Consultant, Don Godbout, this homeowner never has to worry about outside threats again!
David F. of Weston, CT
Monday, June 26th
Bill Hause was professional and thorough! He cleaned out debris and pieces of asphalt ( from a recent new driveway installation). He was sure to clean out the entire track, sump pump and flush the system and made sure everything drained appropriately. He tested the system several times to be sure I would not have any problems! He cleaned up everything. He was pleasant and polite!
Elizabeth O. of Norwalk, CT
Wednesday, July 19th
Scott was very thorough and was very professional and polite. He was also very patient and answered all of my questions.
Denise L. of Norwalk, CT
Monday, June 10th
Cisco and his team were amazing, they were quick, efficient, and polite. The job was finished in 1 afternoon and they left the job site clean. I also was impressed that they were respectful of my health issues and took steps to contain the dust. A big thank you on that one!
Elaine S. of Norwalk, CT
Thursday, March 14th
The appointment went well, but I was most impressed with Catrell. I wanted the manager to know he did a 10/10 amazing job.
Alex M. of Weston, CT
Thursday, July 23rd
This young man is a keeper! He came in enthusiastically, neat, clean, and very pleasant. He correctly diagnosed a non-related issue as well!
Stephanie D. of Weston, CT
Thursday, October 14th
Technician was excellent!
Jason R. of Weston, CT
Tuesday, September 10th
Jared was awesome, thorough, knowledgeable, and went above and beyond.
Matteo C. of Redding, CT
Monday, May 13th
Ryan and his helper were great! Terrific! They provided wonderful service!
David A. of West Redding, CT
Wednesday, October 9th
To whom it may concern,
I would highly recommend Basement Systems to trouble shoot any basement water issue. All phases of interaction with the company were prompt, and professional. Follow up inspection of work performed...exceptional!
Especially impressed with the design and application aspects of the DryTrak System. Very neat, very clean. Very high marks for quality.
Saugatuck C. of Westport, CT
Friday, March 8th
The inspector arrived exactly on schedule and was very professional. Ferdinand was very thorough in explaining the manner in which the problem could be fixed.
John B. of Westport, CT
Monday, May 16th
The basement came out beautiful! They really did a great job and were amazing!
Maggie H. of Westport, CT
Friday, January 18th
Dan was patient and thorough, he didn't rush. Dan is a good guy and possibly the best contractor I've ever had.
David Y. of Wesport, CT
Wednesday, February 13th
Steve Soldate was fantastic! He was very detail-oriented, showed care in making sure I understood the need and cause for repairs, and was considerate and careful. We want him sent to our house every year, please!!