Testimonials for Connecticut Basement Systems

I am writing this to describe what it was like to work with Mark K. and the whole Ct Basement Systems team. From start to finish, the whole experience was first rate. Mark, who we first met, spent loads of time with us, going over what CT Basement Systems could offer us, figuring out exactly what our basement needed, explaining to us what we should expect and answering our questions. For those of us experiencing lots of water in the basement (for the first time!), having someone who could show us how this problem could be effectively solved was a huge relief. There was no pressure placed on us and we got lots of material to look over while we made our decision. We decided to go with CT Basement Systems because of their team approach (we happen to have a complex basement structure) and we liked the idea that several people in the company were going to take a look at the plans to insure the best outcome. It also wasn't lost on us that the owner of this company holds many of the patents for the materials being used. We liked how this company stands behind its work and its products. Mark was always readily available to us throughout the process, and thanks to him, our install date was moved up substantially. Because the company sends out large crews they were able to complete the work in two days (as opposed to the week another company told us it would take), The crew that did the work was professional and hard working and did a fantastic job, keeping us informed all throughout. And our basement now? Totally transformed. Ours was an unfinished basement, just basically cement everywhere. Some dampness (lots when it filled with water!). Today, with the CleanSpace coating on the floors, the Sedona dehumidifier and (of course) the sump pumps, our basement is bright, clean and dry. We've even begun to move some things out of our garage to store the basement, because the environment in there is much better! That is not something we ever anticipated to happen! We are very appreciative of all the hard work that went into solving this difficult problem for us.

Catrell our Service Tech and Mike our Service Center Rep, were both awesome. Great guys, friendly and knowledgeable.

Johnnie was the best—he was courteous, helpful and professional.

We hired Connecticut Basement Systems to install a sump pump, drainage systems and a dehumidifier to connect to the same system. The work was professional and handled in one day by a dedicated, knowledgeable crew.

I am very satisfied with the job. Your salesman was to the point, nice, and very professional. Your brochures about your company and the system were very helpful, organized, and knowledgeable. Your crew was nice, hardworking, and fast. They got the job done quickly and they got it done right, Overall i love the system.

Your installation crew was very pleasant and professional. Your salesman Tom Gibson was awesome! He was very helpful and knew a lot about the system. The top reason I chose your company was because of the way you went out of your way to work with me in my time frame. The whole experience was great.

The presentation was impressive and seemed to be what i needed and the guarantee of future assistance plus the life time of the house warranty were great. I was also very impressed with your installation crew and how hard they worked especially considering how bad the weather was and they still got all the work done in one day!!!

He loves the system and was very satisfied with our work crew and their speed and hardwork. The salesman was very nice and to the point.

A job well done, excellent workers. I had previous work done by this company and I have confidence in the products and services you provide.

A very good job was done by the thoughtful, thorough and efficient crew.

Very satisfied, the friendliest, polite, hard working, courteous, informative company - there are not enough adjectives to describe how ecstatic I am with the work done by your company.

I was concerned about the noise and how long it would take but I think the crew was pretty quiet and the work was done very quickly too! I am a pretty satisfied customer.

Kevon did a fantastic job and took care of all my concerns - I am very happy! 

When I called CT Basement Systems for an appointment to get a quote for a wet basement, I spoke to a young woman named Heather. I found her to be so pleasant and professional and the fact that I actually got an answer instead of a voicemail (as I did when I called other companies.) Kudos for hiring such a pleasant young lady as a great customer service agent! 

Bruce really took the time in order to help me understand the system in my basement. I felt much more secure with the products and I was very pleased with the results.