Testimonials for Connecticut Basement Systems

but it hasn't rained heavily yet! Your salesman I though was very competent, the installation crew very professional.

I felt the salesman was believable. Your crew did a fine job and so far I'm very satisfied with the work done here.

I felt compelled to drop you a note to point out my pleasure with CT Basement Systems and moreover, in my opinion, your best resource at the company- Jason Wood.    You and I talked a couple times in the past about our basement waterproofing situation. As we discussed, our property was not a "cookie cutter" scenario in terms of water table, front yard frontage, ledge, or ideal drainage conditions.  Although the initial basement waterproofing installation had some lingering "issues," I wanted to let you know that we recently hired Foundation Supportworks to address a footing issue which existed with our dining room.  The reason why we chose Foundation Supportworks over other competitors was very simple- Jason Wood.  Let me digress.   When we had some issues with our basement waterproofing installation, Jason came to the house to assess the situation.  From the moment he arrived, he treated my wife and I with utmost courteousness and respect, in addition to answering all of our questions, and left us feeling totally confident in his abilities to diagnose the issues at the time.  He let us know (through his actions) that CT Basement Systems was a reputable company that stood behind their products, patents and service guarantees.  His patience with a tricky installation/discharge situation was top notch.  Recently, I shared with Jason some of the history of the property and related drainage, including pictures and leak points when we first moved into the house.  To my satisfaction, Jason was able to pinpoint the cause of the most recent issue and come up with a viable solution to address it.  His experience in the field is unparalleled, and he brings a wealth of information to the table.  In addition, Jason is personable, professional and very kind hearted.  He does the right things for the customer and in this day and age of seemingly lengthy customer service "lip service," his approach is refreshing.  When Jason is in the loop, customers can feel that things will be taken care of properly and professionally.  Moreover, Jason always came when he said he would, always returned phone calls and always did the right thing for us, the customer.  He is a straight shooter and is always welcome at our house!   I have utmost confidence that his solution will put the lingering issue to rest and am excited to have it completed in mid-April. Hence, when the issue of our footing surfaced, and Jason noticed something was off, he told me about Foundation Supportworks and what they do.  Shortly after, I called Steve at Foundation Supportworks, who came to the house to further educate us about a job which they will be starting next week.  Again, I am confident that I chose the best company for the job and the work will be backed by a reputable company.  If not for Jason, I would have been unaware of Foundation Supportworks and not have associated their reputation with CT Basement Systems.   Summarily, although our initial installation did not go according to plan, Jason Wood's approach to it was excellent.  He not only saved the account, but also made me choose add on work from another division.  I would continue to recommend CT Basement Systems to everyone I know.  I trust that my experience with Foundation Supportworks will be equally good.   I hope that you recognize Jason for the asset he is to the company.  He is truly refreshing, a pleasure to deal with and has great customer service skills.  Kudos to him. Sincerely, Jack T

Your crew was neat and pleasant, your sales man was knowledgeable, and the office staff was very accommodating and helpful. We encountered a few minor obstacles but your office staff and even Mr. Janesky were very responsive and helpful. In the end I am very satisfied with the job.

The installation crew was polite and as clean as possible. Your salesman had a great presentation that was not over done and he did not try to over sell us things we felt were unnecessary. Overall your service was very good.

I am satisfied with the job you did. Your company is more reasonably priced. Your salesman was very good. He was not pushy and did not try to oversell. I was also very pleased that you were able to accommodate my schedule

Everything appears to be done very well. The crew worked hard and efficiently and did an excellent job. The office staff was very helpful and the salesman was excellent and had an informative presentation.

A friend gave me your name and your saleman gave a 100% attention to the needs of my home.

Dear Mr. Canelli, Several companies were contacted concerning cracks in my foundation, however none of the people I met seemed very trustworthy. After being high pressured and subjected to scare tactics, I really didn't want to do business with any of them. Mr. Finke came to my home, explained where the problem was and how to solve it. I was given an estimate and time to make my decision. I am very happy with the work that was done and it was a pleasure doing business with Mr. Finke and Basement Systems. Sincerely, Anna S.

I had a crack in a foundation and water was coming through it so I contacted Basement Systems to fix it 18 months ago. Their warranty made the business for me and when they sent out their installers, they said they couldn't do the original things I wanted them to do because of the way the crack was. So they used another method which I was trying to find out when I was getting in touch with them. The part that they fixed has now dried and I haven't had water coming through there anymore. The repair that they did has been good.

One less headache - now I won't have standing water in my basement anymore.

Your salesman Rainer was great! He was very knowledgeable and his system design seemed far superior to that of other companies. The crew worked very hard and the system works great. My basement is dry as a bone now!

Your crew worked very hard and the foreman was great! He was very courteous. But the best part about your company was that during rough economic times you were willing to bend the price a little. That showed you really care and I may not have done the job otherwise.

Very good job by the installation crew and office staff was helpful.

Hard working company - thought our presentation was effective and very good.