Testimonials for Connecticut Basement Systems

I'm very, very impressed. Catrell was very polite and went above and beyond I asked. I'm extremely pleased. 

Bruce was digging a trench in 90+ degree weather for six hours. Not only am I extremely impressed, but I'm so happy with the outcome. 

I am so happy your company could come out so quick. I loved Marj -- he was so polite, knowledgeable, and replaced the proper equiptment. I'm so happy!

This note is in reference to Rich, one of your Service Technicians that came out to our house today to look at a problem we were having with our sump pump. Your organization should be proud to have such a knowledgeable, well-spoken and extremely personable employee. He clearly loves his job and very rarely do I run into Service Technicians with any organization that truly care about the customers. Even though it was at the end of the day he was not rushing to "get to the next customer" . . . he listened to my concerns and explained things thoroughly. Rich is a true asset to your organization and should be commended for the confidence he portrays while doing his job well. Basement Systems obviously not only has the best waterproofing systems but also some of the best staff in your industry. Again, it was a true joy to deal with Rich. Thank you!

The installation crew was very friendly and nice when they came out to do the job. And not only that but they were nice enough to come back and reconfigure the gutter for us for no extra charge! They incorporated our gutter so that it the water flows out into the exit drain for the sump pump... great job! Thank you!

Mike Lane came to our house and did a wonderful presentation on his laptop. We really like the fact that you offer a warranty on your work. Your team was nice to come back and reconfigure the gutter for us in the corner where our old 40 gal tank heater was. They incorporated our down spout into the exit drain for the sump water at no charge to us. Great Job - Thank You!

Was satisfied with inital presentation - did not contact another company. Very pleased with the performance of your crew.

I am so pleased with your system that I am already recommending your company to people. Your installation crew was great. They were very knowledgeable and professional. and their cleanup was immaculate! they were very neat and careful. Your office staff was great. When I called your service department, Cindy answered all of my questions. Your salesman was also very good. He answered my questions and helped me pick the correct spot to install your system. I am very please that I got your back up battery system because not even a week after you installed the system I lost power and thanks to the back up battery my basement stayed dry!

Sid was incredible! He and the crew were phenomenal! They were quick, clean and worked hard!

Larry, I want to compliment your CT staff on taking on our issue, resolving our concerns, and following up on a customer dissatisfaction refund. I am so happy that I went with your company. This fall we were able to put our screens in without an issue. The company should be thankful to all those involved.  

A note of praise for BJ! He was cordial, and respectful, and explained the work. Well done!

Lynn & Jared K. from East Hartford, CT wrote: Dear Mr. Janesky: My husband and I write to you today to comment on the service we received from day one with your company. Let me give you a little background. We have lived in our house for five years. Five wet tiresome years. We had our first episode three days after we moved into this house. We spent endless hours and phone calls to try to resolve this problem. We had engineers, top in the business, we had water experts, years in the field, not one single person had a direct answer to why this was happening. They did have one common conclusion though, THIS WAS A BIG JOB. They would have to dig up the entire house, put in drains, 3-4 pumps etc. This was to the tune of $20 - 25,000.00. This was not feasible. We continued to get water. We would manually pump, bail, pray and loose sleep. Two months ago we a storm with torrential rains, we got hammered. The water was so bad we had to call the Fire Department and shut down our furnace.  We were at the end of our rope. The following day I called Basement Systems the staff was courteous and had a sales representative, Rainer returned my call promptly. We scheduled an appointment. He came to our home and in twenty minutes closed the deal. He called me the next morning as promised with an installation date. Three weeks later the men arrived on time and did a spectacular job. We have since had two occasions since the job was completed that we know we would have had water but our finished rec room remains dry as a bone. It has already saved us time, money and aggravation. I would like to close by saying, Jared and I own our own company. We service clients on a daily basis. It was refreshing to do business with a company that was servicing us with the same value and respect as we service our clients. This is very rare today. Please keep up the excellent job you are doing. Thank you Mrs. & Mrs. Jared K. East Hartford, CT

Satisfaction = 5 Experience with company = 5 Installation = 5 I would hire you again, tell my friends about your company and yes you can use me as a reference.

I am impressed with his professionalism and knowledge. Very clean!

The installation crew sent to our home was absolutely amazing. They did an excellent job, were very professional, we made the job harder for the installers and they still got the job done. We recently had our driveway repaved and asked them to park on the street, we know this was a pain but they did not complain, they did the job, and we are extremely thankful!