Testimonials for Connecticut Basement Systems

Bob went above and beyond to make sure the customer was happy! 

Your installation crew was excellent! They were hardworking and courteous and i am very satisfied with the job they did. Your office staff was also excellent and your salesman gave a great, clear, and understandable presentation. A colleague at work recommended you to me. One thing i liked very much is that your salesman gave me the absolute lowest price and didn't try to "wheel and deal" like your competitor did. Before your system my basement was a swampy mess and now it is as try as a bone. It's miraculous!

Chuck was phenomenal, patient, and very thorough. 

This was the best money I’ve ever spent! It worked out very well!

Steve was very professional, respectful, and kind!

Nate was excellent -- good communication and very thorough!

Prince was amazing, helpful, and so polite. A+.

Dallas was unbelievably helpful!

Ailton did a great job! I'm very impressed by him and I would like to him to service my system every year!

Bruce did an amazing job with the service. He was very pleasant, helpful, and kind. I am very happy with how Bruce explained everything. 

I would like to bring your attention to Quin Canelli. He represents your company in the best light. Knowledgeable, neat, and an air of confidence. I would say he is an asset to your company.

I want to compliment Connecticut Basement Systems and just as importantly your team for being so dedicated, hardworking, and customer focused. My first contact with Connecticut Basement Systems was in 2018 when we first realized we had a basement water issue.  Our basement which included living space was damaged by ground water.  I contacted your company and soon met Jimmy Stablein who I quickly realized was very knowledgeable about such water issues. His recommendation to install water guard and the SuperSump system was what we chose.  The job was handled professionally and Jimmy was very supportive during the sale, installation, and even after the installation.  Not many people in sales do that!   Only later would we come to realize that much more was happening below ground and additional pumping capacity would be required. The second water event took place after the first SuperSump install.   After that incident Jimmy coordinated with Jason Wood and Jeff Allen who traveled out to Berlin the very same day they learned of the new incident.  They were not in and out of the house instead took significant time to understand what they believed should be the next best steps.  There quick response that day was so impressive as Seymour is not close to Berlin by any stretch. It was agreed that larger pumps plus an additional SuperSump was required.  They fast tracked the installation and service because everyone understood the house was at that point vulnerable to more water seepage. My family was one big rain event away from another flood of our finished lower level. Bill Anderson also became involved from headquarters.     While I can't touch on everything that took place I want you both to know just how much our family thinks of Connecticut Basement Systems and the superb team you have in place.  They did the right thing during our time of need. I will always promote your products and service whenever the opportunity presents. My wife and I have been spreading the word about the wonderful people that do make Connecticut Basement Systems simply the best. Thank you!

A year ago, we needed to have a damp crawl space covered up. Because I have used Basement Systems years ago with a different home, I decided to get their service again. The installation team was excellent and explained the process to me. Since then, the upstairs above the crawl space is much drier. 

Justin was wonderful, really pleasing to work with. He really took his time.

I was very happy with Bruce and the job done, He has been doing an amazing job over the years and he reflects very well on Connecticut Basement Systems.