Testimonials for Connecticut Basement Systems

Daniel was very knowledgeable and professional!

Ailton was the best! Personal, knowledgeable, courteous, and very neat! I would give him 10 stars!

Very appreciative of you and the team! Great service and had to let you know it!

Jesse was excellent and you are fortunate to have him! He's a good kid and we want him back next year! 

Dan did an excellent job, answered all my questions and explained things that I never knew before. 

The job was done fast, professional and so far its better than sliced bread. The salesman answered all my questions. I chose you over other companies because of the awards you have won and the customer satisfaction.

We had some questions the day after the installation. A crew came up that very morning and clarified everything. Also, the portable dehumidifier was in an inconvenient spot. They moved it for us. They also rebuilt the drain system which we weren't entirely satisfied initially. Terrific!!! We were very satisfied with the end result and with your efficient and courteous crew.

More importantly, I wanted to let you know that I reached out your team recently to complete a small job at my house, replacing a poorly installed and partially rotted door and frame in my walk out basement. Since I spend a lot of my day taking complaints, I like to send out compliments when a job goes well.  Your team was really great to work with. I was on a tight timeline, and the phone sales person was originally telling me a few weeks to get an estimate. But I was connected to Vin Orsini and he helped expedite the job. The entire job done in just a few weeks.  Bill Anderson came for the install with an apprentice (Dave I think). Bill was really exceptional. Not only did he do a great job on the door, but was very professional, and took the time to explain what they were doing and check that nothing else needed to be fixed. He even asked me if I had extra grout for the tile floor (which I did), and he took the time to replace the grout line behind the door to complete the finished look. He even brought some gravel with him for the ground outside the door. I was not expecting any of that. So it was a small job, but your team gets an A+ in my book.  

After the initial introductions, I had mentioned to Bobby that I would stay out of his way so he could work. Bobby encouraged me to stay and learn about the products I had purchased. That's not something you hear every day! I learned quite a bit. Wow! Top shelf!!!

Jason was professional, knowledgeable, and respectful. He answered all our questions and convinced us that this was the right decision.

Thank you for helping us! Our neighbor used you twice and highly recommended you. I am most satisfied - Cisco was really great!

When we asked Scott M. from West Haven, CT how satisfied he was with the job he said "Extremely, installation crew very nice & neat"

I am very satisfied. I feel comfortable and relieved my basement is better to handle water. The installation crew was wonderful! The office staff were co-copertive, informative, and patient with all the questions I asked. Richard Janesky was detailed and clear in his explanations.

Ms. Mandell called in to check this appointment.  She wants to make sure Dan is running it and if he happens to be out this day, she'll reschedule so he can come out.  She thinks Dan is just great, wonderful, he helped her understand things...she couldn't say enough good things about him.  

Your crew just finished touching tip some small leaks 2 days ago from an installation a few weeks ago. You have a fantastic bunch of dedicated craftspeople who I absolutely loved dealing with. The work was superior!!!