Testimonials for Connecticut Basement Systems

Very pleased. Mike was very polite and took the time to explain everything clearly and answered any questions we had.

Salesman giving us estimate was very professional and informative. Never a “hard” sales push. Extremely helpful in expediting an installation due to the severity of the problem. Installation team showed up next day in the pouring rain. Patrick B. (working foreman of the 3 man crew) was a waterproofing ROCK STAR. Once again very professional and efficient. He and his crew worked in the rain both inside and outside the garage with purpose. Truly, an example of what a professional workforce should be.

Thanks Rick, I have been dealing with incompetent contractors for years. Please pass on to all, this was the best contractor experience in over 20 years,you guys and gals are great. Prompt, Professional, Did exactly what you said you were going to do and extremely clean and neat. Thanks Again, Nick

Connecticut Basement Systems installed a trench drain and sump pump in my garage to resolve an issue I was having with rain water entering the garage. Their quote was much lower than a competitors bid and they did the job as expected. There were no surprises. They scheduled the service, commnicated in advance to ensure I was aware they were coming and did quality work. The crew was professional and clean considering they had to break the concrete to install the drain. I am pleased with the work and would recommend them to others.

My meeting with Rick Raucci was very pleasant and professional.  He explained the pump features that I was looking for. I signed a contract to install a new  pump and will have more feedback when the work is completed. 

Dear Mr. Janesky: As a homeowner in Fairfield, I have come across and used a myriad of repair/improvement companies. I am happy to say I have never worked with a group of professionals as outstanding as Mike McCarty and Roberto Macedo from Connecticut Basement Systems. Mike McCarty is a trustworthy, knowledgeable, patient, caring sales professional. In fact, each time Mike and I talked, he sold me more product, and I actually felt good about the additional investments! He is pleasant and truly a joy. When my project seemingly derailed in terms of timing, he quickly made everything right, and did a fantastic job in reassuring me that all would go well. He was right! Roberto Macedo showed up (at 7am!) every day, and worked diligently to make sure all the plans were followed, and the construction was completed to my satisfaction. A project that was estimated to take about two weeks, took five days. Each day, he made sure the work area was clean and safe. His workmanship was incredible. Instead of using a costly custom cabinet door, Roberto made a beautiful box to cover some pipes. Each detail of the trim was perfect. I am truly impressed. I hope you recognize these two employees on my behalf, as I think they are extraordinary. I will enthusiastically recommend Connecticut Basement Systems without hesitation to friends and neighbors. What a great experience! Thank you. Best regards, Elona Logue

Don spent over three hours to thoroughly examine our energy needs.

I do want to let you know that Ferdinand could not have been any better informed or professional in evaluating the situation. He was understanding and courteous and followed up appropriately. He's definitely a credit to your company and I would recommend Connecticut Basements to others. 

Loved Josh!

Dan was very clean and professional.

I want to highly compliment Tony, my service guy, for the great job in diagnosing the problem with my SaniDry unit which had stopped working. He took the unit out, had it repaired and re-installed it today. He is a great customer service person who represents your company extremely well. You should hang on to him and make sure he gets the recognition and promotions he deserves. 

I am a new customer of yours by having my basement waterproofed earlier this month. I want you to know how pleased we are with the quality of work performed by your crew. They were informative and extremely neat. I could not have asked for a more concerned team of men to do this work.

I am so happy with Victor and company. They are so professional and a pleasure to deal with! 

Bill was terrific! He was polite, knowledgeable and funny too! 

Bill is everything you would want in a service: courteous, he did a GREAT job! He was amazing and calm!