Testimonials for Connecticut Basement Systems

Very high quality service was provided. The work was completed in a timely manner, and was implemented with high quality. There was one minor installation defect, which they came back to repair without complaint. Recommended!

We just used Ct. Basement to upgrade our basement from "dungeon" to presentable. As we are preparing to move in the next year or two we didn't want to incur a huge expense but still wanted it to look clean and not scary for potential buyers. Working with Jimmy, the customer representative, was a pleasure! He was very professional, responsive and friendly. He really understood what we wanted and worked with us on meeting our budget. The company has a large array of basement solutions and he helped us narrow them down to the right one. Once we signed the contract, he gave us a start date and the work began exactly on time. The crew was excellent - even coming up with a solution to a small concern and completed the job in less time than planned. We are thrilled with the result!

Very happy with Johnny's service and proposal for water issue mitigation. 

Mike was very professional and a pleasure to work with. 

Very happy with Johnny. He was great and knowledgable. 

The men did their work in a very professional manner.

Bill and Stephen, First of all I want to thank you both for all of the time you spent with me by phone on January 13th talking through my pump configuration while I was sending pictures on a real-time basis.  It was great to see how you guys work with the customer to make sure we get things right.  That was definitely when I decided to work with CT Basement Systems and stop considering other options. 

My service person was the best! He was informative, polite, and cleaned up before he left. 

From day one they were very professional and courteous. I sent my inquiry in via the website and got a call back the same day. The office schedules an inspection and in the mean time, they mail an information package and educational book. Of the six companies I had come to see the space and give me their proposal, Connecticut Basement Systems inspector, Ralph, came with no pressure. He presented to me their solution to solve my issues and didn't try to upsell me on anything. The crew arrived on time as promised. They worked very efficiently and hard. The foreman would periodically come get me and show me what they were doing and explain why. At the end of the job the space was left broom-swept clean and neat. No more wet basement and the dehumidifier is working much more efficiently and running less. The house feels less humid upstairs and the basement space looks better too (clean space is white!) Connecticut Basement Systems comes highly recommended!

George had a huge smile on his face when I opened the door! He was delightful.

Steve Cogswell was great! Very friendly and professional!

BJ was excellent! A gentleman, and was marvelous! He did a great job!

5 stars to Kyle Bulkley!

Please know that we are very pleased by ALL the work Steve Cogswell did today at our home.I would like Steve in the future to service our new Aspen Air Purifier which I purchased from him today.  He did a real nice job explaining how the unit works and we are grateful for that!Steve also rerouted the water outflow of our 2 month old Ct. Basement system from the downspout of our Gutters to a temporary fix with outside piping running downhill to our backyard.  He tested the water flow from the inside sump pump and all worked well.He also put us on a ‘cancellation list’ for the Ct. Basement workers who will come to bury the pipes under the lawn.  Please contact us at any time for that work to be done before Late September, the date your office gave Steve.Thanks to Steve we are not as nervous about the upcoming rains tomorrow and Saturday and beyond!Take care & thanks again!    

My service done by David was fantastic! David is a gem and a wonderful representative for the company.