Testimonials for Connecticut Basement Systems

Please know that we are very pleased by ALL the work Steve Cogswell did today at our home.I would like Steve in the future to service our new Aspen Air Purifier which I purchased from him today.  He did a real nice job explaining how the unit works and we are grateful for that!Steve also rerouted the water outflow of our 2 month old Ct. Basement system from the downspout of our Gutters to a temporary fix with outside piping running downhill to our backyard.  He tested the water flow from the inside sump pump and all worked well.He also put us on a ‘cancellation list’ for the Ct. Basement workers who will come to bury the pipes under the lawn.  Please contact us at any time for that work to be done before Late September, the date your office gave Steve.Thanks to Steve we are not as nervous about the upcoming rains tomorrow and Saturday and beyond!Take care & thanks again!    

My service done by David was fantastic! David is a gem and a wonderful representative for the company. 

Marjhae did a great job! He was very helpful, spent a lot of time at my home, and I'm grateful for his help!

Maddie (salesperson) was awesome, very warm, welcoming and knowledgeable. The crew - timely, hard working, and super clean...very professional. Totally worth the money. Would do it again in a heartbeat. Every person I dealt with was knowledgeable, professional and enjoyable to have in my home. Customer service was amazing - wish other companies worked this hard they would have much happier clients. Price wise the job was competively priced but affordable. The system I purchased perfect for rectifying the water issues in my home. Also only company I had found that was willing to back their work with a warranty.

Steve was amazing! Excellent job, friendly, knowledgeable, and great! A breath of fresh air!

They allowed me extra time to inspect the job and were willing to caulk loose spots along the wall edges that I thought were too loose.

Bruce is fabulous! Always does an extremely good job for my family. He's so professional, personable, and all around a great person and worker. 

To all, Thank you for the amazing work you all contributed to getting my basement set up with drains, pumps, and a dehumidifier!! I was overwhelmed by hurricane Ida. As a recent widow, imagine my horror watching 18 inches of water come into my basement from ground water on one side and the river from the other.    I had three quotes and although your cost was a bit higher than one, the care and thoroughness of the presentation and quality of the work he showed made it an easy choice.  I am thrilled with the results.     The original installation time did seem a bit distant and I was concerned about another downpour.  However my interaction with Jen Raccio was the icing on the cake!!! She was so kind and accommodating. She reached out to me to move the scheduling of the project up by a month. Her kindness reassured me that this was definitely the right company to help me.    So far two projects have been completed and they are both of such good quality. We have a third project scheduled as a result of the excellence of the previous work and your staff.     Happy New Year and thanks Don and Jen and your staff. Best regards.

Tony came to my house to evaluate water in a section of my basement coming up between the floor boards. He spent quite a bit of time analyzing the pitch of the floor and then discovered a leaking water heater in the adjacent utility room that he thought was the root cause of the problem. Not the foundation. The water heater was replaced and the leakage and water in the adjacent room dissipated. He was quite knowledgeable!

Mr GullottiOne of your employees, Jason Wood came to our house Saturday morningto investigate a wet spot in our basement. He was extremely thorough,methodical and explained what he was doing each step of the way.  Hedetermined that the leak was not from a compromised wall in thebasement but from a busted air conditioner waste pump.  I appreciatethe fact that he did not feel compelled to sell us service that we didnot need but was able to identify the issue and then spoke directlywith the repair people from Professional Water to explain what wasneeded. Jason is a man of integrity and his actions reflect so well on yourcompany. We will always recommend Ct Basement.   Thank you. BillL

Dear Mr. Janesky, Thank you for sending Rainer Finke to assess my basement water problem. Within one hour he figured out the source of the water that countless other consultants, engineers and contractors had not been able to figure out in ten years! After carefully listening to my description of the problem and studying the area, he determined that the water was entering through a window that was about ten feet away from where the water was coming across the floor. However, there had never been any physical evidence of the water entering, because it was traveling down the exterior wall and across the floor behind the drywall. Because it was being held back by ceramic tile, it continued traveling until it reached the carpet, where it could flow freely. Rainer's problem solving skills and professionalism did not end with identifying what he believed the problem to be.  He was determined to test his theory, so he ran a hose by the window well and sure enough, the water did just what he hypothesized it would! Subsequent to identifying the problem, Rainer explained in detail how to solve it. I know my letter is yet another in your vast collection of testimonials, however, I learned today that they are all well deserved. Gratefully yours, Anne I.

Mr. Janesky should be proud of his people.

Johnny was phenomenal, He identified the problem right away. 

The best customer service I've ever had. I'm so happy with the service, and Brandon. 

Maria was very kind, professional, and helpful!!