Basement Waterproofing Customer Testimonial from Peg P. in Westbrook, CT

I am writing this to describe what it was like to work with Mark K. and the whole Ct Basement Systems team.

From start to finish, the whole experience was first rate.

Mark, who we first met, spent loads of time with us, going over what CT Basement Systems could offer us, figuring out exactly what our basement needed, explaining to us what we should expect and answering our questions.

For those of us experiencing lots of water in the basement (for the first time!), having someone who could show us how this problem could be effectively solved was a huge relief.

There was no pressure placed on us and we got lots of material to look over while we made our decision.

We decided to go with CT Basement Systems because of their team approach (we happen to have a complex basement structure) and we liked the idea that several people in the company were going to take a look at the plans to insure the best outcome. It also wasn't lost on us that the owner of this company holds many of the patents for the materials being used. We liked how this company stands behind its work and its products.

Mark was always readily available to us throughout the process, and

thanks to him, our install date was moved up substantially. Because the company sends out large crews they were able to complete the work in two days (as opposed to the week another company told us it would take),

The crew that did the work was professional and hard working and did a fantastic job, keeping us informed all throughout.

And our basement now? Totally transformed. Ours was an unfinished basement, just basically cement everywhere. Some dampness (lots when it filled with water!). Today, with the CleanSpace coating on the floors, the Sedona dehumidifier and (of course) the sump pumps, our basement is bright, clean and dry. We've even begun to move some things out of our garage to store the basement, because the environment in there is much better!

That is not something we ever anticipated to happen!

We are very appreciative of all the hard work that went into solving this difficult problem for us.