Testimonials for Connecticut Basement Systems

Click here to watch Alaina's testimonial! 

We had a pipe leak in the basement, and a couple of people recommended Basement Systems. We got French drains and a sump pump put in. The basement is dry now, which is great. The representatives were very nice and courteous, and we had no problems with them. I also like how they follow up and remind me about their service so I can be there early, because I'd forget otherwise.

I'm extremely happy with Alberto's professionalism, knowledge, and results!

We have been clients with CT basement/ Dr. Energy Saver for a few years at our home in Weston. I called in twice on Monday in a bit of a panic-there was an awful smell in the basement that was getting progressively worse  over the past few days and we didn’t hear the pumps running. The second time I called, I we hadn’t heard pumps running at all that day and combined with the smell-we were naturally growing more concerned about water! I spoke to Ben who did an awesome job of trying to help and promised to try and fit me in ASAP and that he would call me in the am which he did! Was so appreciative of him and his follow through.   Brandon was our technician and he was absolutely fantastic. He was very professional, knowledgeable and explained what he believed was the problem and promptly fixed it! He was so efficient and pleasant!   Just wanted to pass along some praise for two fantastic employees, Ben and Brandon, who helped calm our worst homeowner fears and saved the day!

Ferdinand was very knowledgeable and answered all of my questions to my full satisfaction. He took as much time as was necessary to explain to me in detail how he would approach the problem. I chose you guys because of your companies reputation, and my contractor recommended you guys and I am so grateful for it. 

We needed Basement Systems' service because we have water damage in the lower level of the basement. We initially got the water tracking system around the perimeter of the family room and also the sump pump, and about a year after that, they did the walls and the floors to their walls. It has all been very favorable. They always clean up after themselves. We haven’t had any water since they replaced the sump pump and they put in the tracking system. The quality of the work was excellent and the amount of time the job was done was better than any contractor we've ever had.

We called Connecticut Basement, got a quote, and got work done because it was a lot less expensive as I thought it would be. They put in a track system along the back of the foundation between two sump pumps. It was something that we had to do because we've been in the house since '86, and it would not be a good selling point. We had to take care and fix the problem to get to enjoy it before we sell it. Somebody came out and did all the layout. We thought we had an issue after and it just turned out that the concrete had not cured all the way. They did the work on Thursday, and then Saturday we had a torrential rain, so we had a little moisture. But we've had heavy rain since and everything is fantastic. I would recommend them.

Mr. Larry Janesky, We would like to extend our appreciation for the professionalism and integrity of CT Basement Systems honoring your warranty and work. A few years ago, Christ the Redeemer Church in Milford had CT Basement Systems install a waterproofing system in the Rectory of our church. Over the past, the basement has remained dry and the system appeared to function well. This spring, we have had severe rains and the original system was unable to handle the volume of water and the basement had sever flooding again. After an initial consultation and evaluation, we had a second meeting with your technician who revaluated the original design and upon seeing the flooding condition increased the drainage and pumping capacity of the system under the warranty. Considerable work and expansion of the system was required and was performed under warranty by your company. After the modifications, we inspected the basement repairs and are very happy with the quality of work performed in a professional manner. Hopefully, this has fully controlled the problem, only time will tell.  In today's business world and climate, it is good to see a company that stands behinds its work and honors its warranty. We just wanted to thank you and extend our appreciation for a job well done. Yours truly, Christ the Redeemer Parish Council 

I had heard of Connecticut Basement, they did a lot of advertising. I checked some of the referrals and they sent us a pretty detailed documentation of what they were going to do and I was impressed with them as a company. I liked that they were a state-based privately-owned company. Then, I bought a dehumidifier and a drainage system from them and then we had a gentleman, who sent us his contact information, came to talk to us about the installation and he was the one that did the estimating. We're very impressed with him, he understood what he was doing and then the folks that came in and did the work, it was immaculate. Now, my basement is cooler and drier, and smells different, it's something we should have done quite a while ago. We've been in the house almost 40 years and we had this problem of having a flooded basement intermittently and I'm very happy we took care of it finally. We're very very pleased with both the process and the results.

I got tired of vacuuming up the mess at my basement, trying every possible way to solve the problem myself. I went to Connecticut Basement Systems and their methods were definitely working. The price was also reasonable. I used them in my house and in a house my dad owns. In both houses, they did the wall covering, floor drains, pumping system outside and dehumidifiers. They also added new basement windows at my dad's project. The installation team was great. It was the same people in every instance. They were helpful, fast and knew what they were doing. They're tidy freaks -- because at my dad’s project, there was a bunch of stuff that I had shoved in the middle of the room, and when they were all done with the project, everything was neatly piled. I no longer have water and no humidity issue and I now have a usable space. Basement Systems did a simple, un-invasive and effective work.

Dear Mr. Janesky,  I live in house built in the 1800’s which had a very damp basement with mushrooms sprouting out of the wall in the oldest part of the basement which took on the name “the dungeon.” Although I worked hard to minimize the mold and musty odors in my basement, after 23 years I got tired of finding alternative locations to store my seasonal clothing and keepsakes. As a results, in March 2017 I googled “dry basements” and the Connecticut Basement Systems website popped up. I scheduled an appointment with Don Godbout and together we reviewed the brochures and selected products which would correct the unhealthy conditions in my basement and provide me with additional storage space I needed. The moisture barrier, dehumidifier, sump pump, and 3 new windows brightened the basement and it is no longer referred to as “the dungeon”! On hot days. my dog finds solitude laying down on the cool basement floor while I do the laundry. Sydney and his crew worked hard prepping the basement and conducting the work. I no longer have evidence of mice and spiders dwelling in my basement. Foam was sprayed between the floor joists to make my basement energy efficient. This spring was a very wet season and I am grateful that I had the work conducted when I did. The musty odor is gone and the basement no longer has a dank setting. On July 5th, 2017, Mr. Godbout did a follow up visit to check out the work conducted, he even commented that the basement had no musty odor that he recalled on his original visit. I mentioned that down the road, if i ever were to move this would be a great selling feature. I would highly recommend the Connecticut Basement Systems to others.  Sincerely a very satisfied customer,   MaryAnne D., Windsor Locks, CT

As promised, I am writing this testimonial letter on behalf of Connecticut Basement Systems.  My first experience with CBS was in June 2016 when I had a TripleSafe waterproofing system installed. After 30 years of living in my home, I was very skeptical if it would work. The crew arrived, led by the longest employee of CBS, and they worked thoroughly and professionally all day to complete the work. The basement was in pristine condition when they left. As part of this job, rim joist insulation was also blown in. This year, the same crew returned to install a SaniDry Upright dehumidification system, five new basement windows (two with sunhouse enclosures), and a new basement door leading to the bulkhead. They also relocated the discharge pipe from the waterproofing system because it interfered with a cement slab I was having poured for a set of stairs leading from the new deck I had installed. I cannot say enough about the positive experience I had dealing with Connecticut Basement Systems. I am extremely happy with all the products installed. I have not had one drop of water in my basement. I would wholeheartedly recommend Connecticut Basement Systems to anyone for their basement needs. 

When Mr. and Mrs. R. from Sherman, CT called Connecticut Basement Systems to fix their flooding basement they were pleasantly surprised by the quality service they received, from beginning to end. After the first call and sales visit to the system installation and clean-up, the R. family had a chance to experience the world class customer service of Connecticut Basement Systems. They were even more impressed with the results after the job was completed. When devastating hurricanes hit the area in 2012, they lost power for three days. Yet, their basement remained dry despite the torrential rainfalls, thanks to the powerful TripleSafe sump pump system! "I have to say during that hurricane and the stress of worrying about our basement flooding again...it was wonderful because we went down there, we checked after 3 or 4 days and that pump just kept working." -- says Mrs. R. The wake of a big storm naturally brings many concerns to any homeowner, but these Connecticut homeowners now have one last thing to worry about because their basement is fully protected, and the waterproofing system is backed by a Transferable Lifetime Warranty!

This customer in Weston, CT had a SaniDry Sedona Dehumidifier installed about a year ago and their basement has been moisture-free since! With the recent wildfire smoke, they decided it was time to call Connecticut Basement Systems again to have our ASPEN Air Purifier installed to cleanse the polluted air! Thanks to Sales Consultant, Don Godbout, this homeowner never has to worry about outside threats again!

When Victoria B lived in Fairfield, her house had one of our sump pumps installed. Through all the years she lived in that house, she never saw a drop of water in the basement.  When she moved to her new home in Trumbull, and notice water in the basement, she knew just who to call to solve the problem once and for all. Once again, Larry Janesky's Connecticut Basement Systems not only delivered the products and results she expected but went beyond, providing an outstanding customer experience, from the the first call, through the sales, installation, cleanup and maintenance processes. "It's been just fabulous. From the sales man all the way down to the workers." -says Victoria