Testimonials for Connecticut Basement Systems

The saleman new the products and what needed to be done. Very good job by the installation crew - they were informative and showed professionalism.

Hi Bill, Ed and I want to take this opportunity to thank you and the staff at Connecticut Basement Systems for your efficient, timely, courteous and professional help is solving the serious water problem that developed in our house ( a Raised Ranch) in Feb. 2011. From my first communication with Denise at the Call Center approximately 2.28.11, everyone was helpful. Denise arranged for you to come out that day to survey the problem. While you were in Niantic, Madison is not that close, and Ed and I were so relieved and greatly appreciated the efforts extended by you and Denise that made it possible for you to come so soon. You gave us a thorough introduction to the system we needed and we were not rushed or pressured in any way with regards to our eventual decision to go ahead with the sump pump system installation. While cognizant of our emotional and physical fatigue due to almost 2 weeks of round-the-clock pumping, your measured and calm presentation and answers to our questions greatly helped us when we needed it most. Your efforts to move up the date of the installation will not be forgotten by us any time soon. We thank you for that, and for Jen in Production's ability to move our installation date up to 3.7.11. The crew that did the installation were also courteous and professional and thorough. We lost our power about five minutes before they arrived, and as I answered the door in tears, the crew were solicitous and assured us they would wait "a while" to see if the power returned...which it did in about ten minutes. The crew was also fastidious in clean-up and other than new cement and the pump and its pipes, our garage and front yard did not even look like any project had been done!...another indication of a fine company at work. Your follow-up with us Bill was another indication of the thoroughness I spoke of earlier with regard to your professionalism and that of your company. Ed and I feel very secure with the system installed and the assurances Connecticut Basement Systems provides for maintenance and servicing of the system. So again, thank you all for helping one family save their family room, a bedroom and bath from total destruction by water. We are grateful.

We were very satisfied with the job Basement Systems did for us. The crew was great and listened to what we had to say. We were also very pleased that when we made some minor changes Basement Systems did not try to "nickel and dime" us.

Basement Systems did a great job on our home. The crew was on time and polite, the office staff was very professional, and the salesman gave an excellent presentation. After the job was done we had a slight cosmetic problem with one of the panels. I called Basement Systems on Saturday morning and the foreman came and fixed the problem before 11 AM on Monday. I was very pleased with the service they provided.

The crew was awesome! They were all very hard workers and they did not stop the entire day. I saw that the company operates very professionally and know you will be there for future service. I was very pleased from start to finish. Basement looks great and is much cleaner than before. I was very happy that the project only took one day to install!

We certainly were not disappointed with the job done.

and installation crew was nice too! We are glad our contractor recommended you to us, thank you.

Your solution to the problem made sense. Warranty of dry basement for life of house, transferrable to new owners. You lived up to your reputation.

Excellent  presentation, outstanding crew. So far, very satisfied, but we haven't had heavy rains to really test it. I will keep you posted.

Excellent job - I am happy that I have a warranty with this system.

Great Job, Thank You!

No leaks so far. The technician Steve was very polite, fast and efficient. Everyone at the office was very pleasant.

Steve did an excellent job, was very clean and efficient.

The entire experience for me was great.

The crew was efficient and they did a fine job of cleaning up too!