Testimonials for Connecticut Basement Systems

The main reason we chose you is my mother had water in her basement annually and she had your system installed and never had any problems with water again - all the issues were resolved. Your salesman wasn't pushy, your office staff was excellent and the crew was outstanding.

I wish to convey to you the satisfaction that we have experienced with your company and with your employees. We recently purchased the Thermal Dry Elite plank flooring as well as a SaniDry Sedona dehumidifier for our downstairs. The installation went as scheduled, the floor was installed except for some finishing work that could not be completed that day and the dehumidifier was installed in the intended location. It became immediately obvious that the intended location of the dehumidifier was inadequate. The room was too small for the duct work, making servicing the unit as well as the furnace impossible. The unit needed to be relocated. After calling the office Carol Marsh responded to our problem immediately. She had Jason Wood call me and I explained the situation to him. He assured me that he would come to the house that afternoon with his men to finish the floor installation and to assess what needed to be done with the dehumidifier. Exactly at 4 pm Jason arrived with Eric Ardito and Joe Alves, installation specialists. The three immediately assessed the situation, determined a more appropriate location for the dehumidifier and what needed to be done to complete the flooring installation. After securing my approval for the changes, Jason said the work would be completed that day. Eric and Joe worked for the next six hours to relocate the dehumidifier along with the vent kits and drain hose. They patched the sheetrock where the vent kits were previously located at the same time completing the floor transition with the existing floor tiles. They installed floor moldings and caulked various joints. They then cleaned up were they worked and made it look like they were never here. I cannot express to you how professional Eric and Joe were. They knew what needed to be done and did the work efficiently and professionally. I am completely satisfied with the products and installation done by your people. But what I think makes your company stand out from all others is the dedication of your employees to customer service. I would recommend your company to anyone interested in improving their home. Again I would like to make you aware of the outstanding work of your employees Carol Marsh, Jason Wood, Eric Ardito and Joe Alves.

Thanks to George Darmand for his good work today servicing our pumps and explaining all of the nuances of the system as he installed a new pump and back up battery. Timing was great before the big storm next week and I felt more comfortable after seeing the equipment demo'd and updated. Thanks, George!

Extremely satisfied, the cleanup was above satisfactory, you guys are the best! keep up the good work!!

You have done a number of jobs for us. All have been expertly done. Your employees are keepers!

Connecticut Basement Systems has Good knowledge of the job at hand! I am very pleased with the work that had to be done in my home.

Thanks for the job well done. I will refer others to you. My salesman Joe P was very knowledgeable and professional and the clean up was very satisfactory.

I was impressed with the number of services available and the warranties. The salesman sealed the deal with his friendly manner and his knowledge of what could be done for us. The technician was very punctual, neat, efficient, and respectful. 

Your installation crew was excellent! I am very pleased with the job. Price and reputation are why I chose your company!

Very happy with the job done by your crew and they cleaned up after they were all done - that was amazing.

So very happy with the work done and you warranty the work too!

We are pleased with the work done to our basement. Everything is dry again and we had some pretty heavy rains since the installation. So thank you Basement Systems for living up to your reputation.

I'm glad I researched you online first. Your company did a very good job and we are very pleased with the outcome.

Wow, are we impressed with this system. I have to tell you that your staff is very knowledgeable and efficient. We will definitely recommend you to others.

Your workers really worked hard and they did a great job with the installation - can't wait to test it out!