Dear Larry Janesky,
I wanted to personally thank you for assigning your service technician, Ailton Dos Santos, to do the follow-up work on a new install at my home. Ailton is a wonderful human being and a top notch technician and should be awarded Associate of the Year.
I was a very unhappy and frustrated customer after the install of the system. Ailton came to assess the situation and subsequently fixed my complaints.
While all the workers were efficient and friendly, there was one...