Justin was the Service Tech. who arrived at this Waterbury maintenance. The homeowner had missed last year's maintenance but claimed the system was fine. However, as soon as Justin inspected the system, he knew something was wrong...the primary pump was not working! The secondary pump has been in motion. Justin lifted the lid to check the basin of the system and quickly realized the problem. Due to a lack of service, iron build up clogged the sump pump system.